Hardin County Water District No. 2 is cautioning customers about using a third party to make bill payments.
“We just want to caution customers to make sure that they know whose website they’re on when they try to make a payment,” said HCWD No. 2 General Manager Shaun Youravich.
Doxo is a third party website and is not affiliated with the water district, but when you search the water district online the Doxo website pops up with wording that customers might take to mean implies a direct link to the water district.
Because a payment through Doxo is not a direct payment, the water district may not receive your payment quickly, which can result in frustration and fees for customers.
“We may not see the payment for seven to ten days, if at all,” Youravich said. “So yes, a customer could be subject to disconnect for non-payment if that payment shows up after the due date.”
The water district says many utilities nationwide have issued similar warnings. Youravich reminds customers that going direct is your best bet.
“We certainly encourage customers to make sure that they go directly to our website if they’re trying to make a payment online, but the best option is through ACH, where the payment is automatically drafted,” Youravich said.
Contact Hardin County Water District No. 2 for more information.
