The Hardin County Clerk’s Office is still seeing delays due to the state’s new vehicle registration software.
“This new software system, KAVIS, that’s been introduced by the Transportation Cabinet is still wonky and still buggy,” said Hardin County Clerk Brian D. Smith. “We’re reporting those bugs to the software team and they are working on them.”
He said despite still seeing longer wait times progress has been made.
“What is currently not available right now is online registration,” Smith said. “We’re hopeful that they’ll get that up and running very, very quickly, but most other transactions we’re able to complete. We just ask for continued patience from the public.”
While some delays are expected, the staff at the clerk’s office is still working hard to accommodate customers.
“We always encourage folks to renew your registration on time,” Smith said. “That;s always helpful. It will save you time and money, but expect a longer than anticipated wait. Early mornings seem to be the best time to come. We’re a little bit lighter in the mornings. Afternoons get really, really heavy.”
Smith said he can’t thank the public enough for their patience.
“They have really, really been gracious,” Smith said. “I know it’s been frustrating for them. I know they’re worried about deadlines and timelines. We are too. We’re going to do our very best to help them.”
Smith has been posting ongoing updates to the Hardin County Clerk’s Office’s Facebook page.