The new KAVIS software program for Kentucky vehicle registrations debuted this week, and things at the Hardin County Clerk’s Office are slowly but surely coming together after experiencing some bugs with the system earlier in the week.
“The team there at KAVIS is trying to fix those as we go along, but we are experiencing slower transaction times and longer lines at the clerk’s office,” said Hardin County Clerk Brian D. Smith. “That’s not something we ever want to see. We want folks to be able to come in, do their business, and get right back on the road. Unfortunately, we are just dealing with a system that isn’t perfect.”
He said the clerk’s office has also been communicating with clerk’s offices in other counties on their experiences with the system. Some people may be able to avoid the line and go online to drive.ky.gov, but not everybody.
“If you have back-due taxes on any of your vehicles you may not be able to proceed, or there may be an issue where an old vehicle remains on your record,” Smith said. “You may have sold it a couple of years ago. You;ll need to get that straightened out with the PVA, but we can help point you in the right direction.”
Smith has high praise for his staff and gratitude for the public.
“I’m very, very proud of the clerk’s office staff,” Smith said. “They’re adapting to this very quickly. I want to say a huge ‘thank you’ to the Hardin County Public. They have been very, very patient with us, for the most part, as we work through this.”
Smith is posting updates as they become available to the Hardin County Clerk’s Office’s Facebook page.
